WHEN WILL I RECEIVE MY ORDER?
Canvas orders are usually processed and shipped within 3-5 days of purchase. Custom orders will on average take 5-7 days. When your order ships, your tracking info is automatically sent to you via the email or phone number you provided during checkout. If you have questions about your tracking, simply reach out to us at firstname.lastname@example.org. If your order hasn't shipped within the timeframe listed above, please reach out to us! We'll resolve it asap.
After you order ships it normally takes 5-10 business days to arrive for US customers. International customers, please allow 7-21 days for shipping.
HOW DO I TRACK THE STATUS OF MY ORDER?
You should receive an email with tracking info once your order ships. If you have questions on your order status please email us at email@example.com.
WHAT IS YOUR RETURN POLICY?
We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us within 30 days, undamaged and we will refund you. We do not offer returns on custom items.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back the unwanted product at your own expense.
WHAT IS YOUR REFUND POLICY?
Damaged product/manufacturing defect: If your canvas arrives damaged just send us a picture to firstname.lastname@example.org within 7 days of receiving it and we'll replace it or give you a full refund.
Product not as described: If you receive the product and it does not match the description/image from our site we will exchange it for a different item or give you a full refund. Please be aware that there may be slight differences in the way the image is lined up on the final product.
Lost in transit: If your product is lost in transit and you GAVE US THE CORRECT ADDRESS then we will re-ship the product to you.
CAN I CANCEL MY ORDER?
All sales are FINAL! Depending on how busy we are your canvas will literally be printed, built and packaged within a few hours of you placing the order. Although your package may not get picked up by our shippers for 24-48 hours, we've already paid for shipping. You can return your canvas to us once you receive it for a full refund (not applicable to custom canvases unless there is a manufacturers defect).
DO YOU OFFER WHOLESALE PRICING?
Yes we do! A minimum order quantity will apply. Please email email@example.com for more information.
WHAT CARRIER DO YOUR ORDERS SHIP WITH?
All orders are shipped via DHL Express and FedEx.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No there are no additional duties. For international orders, depending on the country of residence, you may have to pay fees!
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, PAYPAL, Apple Pay and Google Pay.